Delete your account
This page explains how to delete your account in My Mutuals, the app from My Mutuals, and what happens to your data.
How to delete your account
- In the app, go to Profile → Settings → Delete account. If you’re still setting up your profile, open the onboarding menu and choose Delete account.
- Confirm your identity.
- You’re logged out everywhere, and your profile is hidden at once.
Cancel your subscription too
Deleting your account doesn’t cancel a store subscription. You have to cancel it in the App Store or Google Play, or the store may keep charging you. See how to cancel on each store.
You have 7 days to change your mind
For 7 days, you can log in and choose Cancel deletion. Your account then returns as it was.
What’s erased
After the 7 days, everything below is erased within 24 hours. Your email address can then be used for a new account.
- Your profile, photos, selfies, answers and preferences
- Likes, Mutuals, views and passes
- Conversations, messages and reactions
- Blocks
- Subscription records
- Reports
What’s kept
Entries in our staff audit log stay. They show “Deleted account” in place of your details.
If your account is suspended or banned
- A suspension or ban during the 7 days cancels the deletion.
- Banned accounts can’t request deletion, and their data is retained.
If you can’t get into the app
Write to support@mymutuals.date from the email address on your account and ask us to delete it. We’ll reply to that address to confirm the request is yours. Once you confirm, we delete your account within 7 days, and the same rules on this page apply.