How can we help?

Sign up in the app with your email and a password, then verify your email.

To finish setting up, you’ll need to add your date of birth, gender, location and at least one photo. Everything else is optional, and you can add it later.

Check your spam or junk folder and make sure you typed your address correctly. An account whose email is never verified is removed after a few days, and you can then sign up again. If you’re still stuck, write to support@mymutuals.date.

On the log-in screen, tap Forgot password? and enter your email. We’ll email you a code to reset your password.

Yes, after you’ve signed up. In Settings, you can link Google on Android or Apple on iOS, and then use it to log in.

Go to the Profile tab. You can have 1 to 6 photos, a bio, personality prompts, hobbies and interests, and lifestyle and background details. Weight and income stay private unless you choose to show them.

Take a selfie in the app and our team compares it with your photos. If you’re approved, you get the badge and can be found through the verified filter.

If you add or replace a photo, the badge is removed until you’re verified again.

There are a few possible reasons. Your Match preferences or Filter may be leaving them out. They may be using Hide Me from Explorer or Full Incognito. They may have deactivated or deleted their account, or their account may have been suspended. One of you may have blocked the other.

We can’t tell you which applies to another member’s account.

A Mutual forms when two people have liked each other. You’ll find yours on the Likes tab, under Mutuals.

Open someone’s profile and send a message. Starting a new conversation needs Plus or Premium. On Free, your messages are held until you upgrade, but you can always reply in an existing conversation.

Some members only allow chats from their Mutuals or from verified people. Chats are text only.

A Boost ranks your profile above non-boosted profiles in Swipe and Explorer for 1 hour. Others can’t see that you’re boosting. Plus includes 3 Boosts a month and Premium includes 7. Unused Boosts don’t carry over.

Subscriptions are bought in the app through Apple or Google, so you manage them in the store. See how to cancel on each store.

When a subscription ends, paid features stop at the end of the period you paid for, and your existing conversations continue. Billing and refunds are handled by the store.

Make sure you’re signed in to the same Apple or Google account you used to subscribe. Then go to Settings in the app and tap Restore purchases.

In Settings, you can switch each type of push and email notification on or off separately. Security and account emails can’t be turned off.

Open their profile and choose Block profile. You’re both hidden from each other, and they aren’t told. Your likes, Mutual and conversation are hidden too, and return if you later unblock. You manage blocks in Settings.

Report from their profile or from a conversation, and add a comment if you’d like. They aren’t told who reported them or why. You’ll get a confirmation, but not the outcome.

Reporting doesn’t block someone automatically, so the app offers you that option afterwards. Read the safety tips for more.

There’s no appeal inside the app. Write to support@mymutuals.date from the email address on your account. A permanent ban can’t be reversed.

Deactivating hides your profile and logs you out everywhere. Log in again and it’s restored.

Deleting erases your account after a 7-day grace period. See how deleting works.

Go to Profile → Settings → Delete account, then confirm your identity. You have 7 days to log in and cancel. Read everything that’s erased.

Deleting or deactivating doesn’t cancel a store subscription, so cancel it in the store too.